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How demo aztec Protects Your Account and Data

When you open an account with us, your personal information and deposit history are protected under strict data-handling practices.

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demo aztec How demo aztec Protects Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal Questions

Team online

Live Support

Open a chat with our team during lobby hours. Select 'Account & Legal' from the support menu to reach a specialist who can answer questions about your data, withdrawal holds, or account access.

Email Support

Send a detailed message to our support inbox. Include your account username and a clear description of your legal or data concern. Responses typically arrive within 24 hours on business days.

Account Settings

Log into your account and navigate to Settings > Legal & Data. Here you can view your stored information, download your account history, and submit formal requests for data changes or account closure.

SECURITY & TRANSPARENCY

What We Do to Keep Your Account Safe

Data Encryption

All personal information—your name, contact details, and payment history—is encrypted when stored and when transmitted between your device and our servers. Login credentials are hashed and never visible to support staff.

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, we cross-check your identity with the payment provider. Withdrawals are verified again before funds leave our system to prevent fraud and unauthorized access.

Cookie & Tracking Consent

We use cookies to keep you logged in, remember your preferences, and detect suspicious login attempts from new devices. You can manage cookie settings in your account or browser; disabling some may affect lobby performance.

Data Retention

We keep your account details for as long as your account is active, plus 7 years after closure for regulatory and audit purposes. Deleted account data is removed from active systems but retained in secure backup archives.

Your Rights

You can request a full copy of your personal data, correct inaccurate information, ask us to delete your account, or object to how we use your information. Submit requests via your account settings or email support.

Dispute Resolution

If you believe your account was compromised, a withdrawal was unauthorized, or our privacy practices violated your rights, contact support immediately with details. We investigate disputes within 5 business days.

Common Questions About Your Legal Rights

We collect your name, date of birth, email, phone number, and payment details when you open an account. We also log your login history, game activity, deposit and withdrawal records, and device information. This helps us process payments, prevent fraud, and comply with local regulations.

We delete active account data within 30 days of closure. However, we retain records for 7 years in secure archives for regulatory, tax, and dispute purposes. You can request earlier deletion, but some data may be legally required to stay on file.

Yes. Log into your account, go to Settings > Legal & Data, and select 'Download My Data'. We'll prepare a file with all stored information—deposits, withdrawals, personal details, game logs—and email it to you within 48 hours.

Contact support immediately with your transaction ID and the reason for the dispute. For DANA, OVO, GoPay and QRIS disputes, we coordinate with the payment provider. Most disputes are resolved within 5 business days; some may take longer depending on the payment rail.

We detect new device logins and may ask for extra verification. If a login looks suspicious, we send you an email alert. Always verify the device is yours. Change your password if you see unfamiliar activity; never share your login details or one-time codes with anyone.

Yes. You can close your account anytime via Settings > Account Closure. Active data is deleted within 30 days. However, some information must be kept for 7 years under local financial and anti-fraud laws—this is non-negotiable but stored securely and not used for marketing.

We never store your DANA, OVO, GoPay or QRIS full details. Each deposit is routed directly through the payment provider's secure gateway. We only store a reference ID and transaction timestamp. Your payment data is encrypted and never shared with third parties outside our fraud-prevention systems.